• Document: LENEL ONGUARD CLIENT INSTALLATION GUIDE
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LENEL ONGUARD 6.5.624 CLIENT INSTALLATION GUIDE Document Version: 1.0 Date: 1/22/2013 TABLE OF CONTENTS TABLE OF CONTENTS ................................................................................................................... 2 DOCUMENT REVISION HISTORY.................................................................................................. 2 NOTICE ............................................................................................................................................ 3 PREREQUISITE STEPS .................................................................................................................. 3 DISABLE UAC ................................................................................................................................ 3 UNINSTALL FOREFRONT TMG/MICROSOFT FIREWALL CLIENT ......................................................... 3 INSTALLATION STEPS .................................................................................................................. 4 DOCUMENT REVISION HISTORY Date Version Purpose/Description Author 1/22/13 1.0 Initial Draft v-anewar Version 1.0, 1/22/2013 Microsoft Confidential | Page 2 Notice Windows 8 is NOT supported currently for OnGuard 2012. This application will not work properly on a Windows 8 machine and LenelSup will not assist with any issues on a Windows 8 machine. When Windows 8 is supported a notice will be sent informing users. You must follow the Prerequisite steps below prior to installing. Failure to do so will result in a corrupt installation that will not work properly. Prerequisite Steps Before attempting the install of OnGuard to 6.5.624 please conduct the following steps to disable User Account Control and uninstall ForeFront TMG/Microsoft Firewall Client on the computer due to a conflict these Windows features and the OnGuard software. Disable UAC Windows Vista 1. Open User Accounts by clicking the Start button , clicking Control Panel, clicking User Accounts and Family Safety (or clicking User Accounts, if you are connected to a network domain), and then clicking User Accounts. 2. Click Turn User Account Control off. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 3. Uncheck the Use User Account Control (UAC) to help protect your computer to turn off UAC, and then click OK. 4. You will need to restart your computer for UAC to be turned off Windows 7 1. Open User Account Control Settings by clicking the Start button , and then clicking Control Panel. In the search box, type uac, and then click Change User Account Control settings. 2. Move the slider to the Never notify position, and then click OK. If you're prompted for an administrator password or confirmation, type the password or provide confirmation. 3. You will need to restart your computer for UAC to be turned off. Uninstall ForeFront TMG/Microsoft Firewall Client Windows 7/Vista 1. Click Start>Control Panel Version 1.0, 1/22/2013 Microsoft Confidential | Page 3 2. Click Programs and Features 3. Highlight the ForeFront TMG or Microsoft Firewall Client 4. Click Uninstall Windows XP 1. Click Start>Control Panel (or Start>Settings>Control Panel) 2. Click Add/Remove Programs 3. Highlight the Microsoft Firewall Client or ForeFront TMG 4. Click Uninstall Installation Steps 1. Temporarily DISABLE SmartScreen Filter. We have seen cases in test where SmartScreen Filter has attempted to block the download of the installation executable you will be retrieving in Step 2 below. Once you have successfully downloaded the executable file to your local machine you may re-ENABLE SmartScreen Filter if desired. Enable or Disable SmartScreen Filter using Command Bar in IE Open Internet Explorer and Click on the Command Bar Safety icon button. To Turn Off SmartScreen Filter NOTE: This is if it SmartScreen Filter is currently turned on. Click on SmartScreen Filter and Turn Off SmartScreen Filter. (See screenshot below) Dot Turn off SmartScreen Filter, and click on OK. (See screenshot below) Version 1.0, 1/22/2013 Microsoft Confidential | Page 4 To Turn On SmartScreen Filter NOTE: This is if it SmartScreen Filter is currently turned off. Click on SmartScreen Filter and Turn On SmartScreen Filter. (See screenshot below) Dot Turn on SmartScreen Filter (recommended) and click on OK. (See screensh

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