• Document: Online Instructional Consultation for Higher Education Institutions in Malaysia: The System Architecture
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International Journal on New Computer Architectures and Their Applications (IJNCAA) 1(3): 1043-1055 The Society of Digital Information and Wireless Communications, 2011 (ISSN: 2220-9085) Online Instructional Consultation for Higher Education Institutions in Malaysia: The System Architecture Ang Ling Weay and Abd Hadi Bin Abd Razak UUM College of Arts & Sciences Universiti Utara Malaysia 06010 Sintok, Kedah, Malaysia ling_weay@yahoo.com and ahadiar@uum.edu.my ABSTRACT Online Instructional Consultation, Mentor- Evolution of communication technologies at mentee System, Real time communication, present gives impetus to researchers and Flash Media Server, Computer-mediated practitioners by simply put the computer- Communication mediated communication tools on their telementoring application without really 1 INTRODUCTION understand its potential benefits. This causes several issues and challenges confronting Online consultation or commonly existing telementoring program which are: known as e-consultation, one of the (a) miscommunication due to lack of advancements of communication nonverbal cues, (b) the need of competency technology in various contexts [1], [2] in written communication and technical skills, and (c) document recording, and [3], offers great opportunity in retrieving and reviewing. Thus, in this enhancing information delivery across paper, the focus is the design and time and space. For example, in development of Online Instructional education contexts, telementoring Consultation (OICon) system for student evolved tremendously with the and lecturers of higher education advancement of CMC tools. Evolution institutions. Hybrid modes of synchronous of communication technologies at and asynchronous communication that present gives impetus to researchers and provide nonverbal and verbal cues are practitioners by simply put the CMC incorporated in Online Instructional tools on telementoring application. The Consultation (OICon) system to compensate researchers and practitioners uncritically the identified issues and challenges. We also focus on recording, retrieving and reviewing integrate communication technologies to of recorded consultation document and facilitate online consultation without management is also emphasized. The examining how the communication multimedia communication components technology implemented in building and from e-consultation model of financial and maintaining mentoring relationships. telemedicine context are adapted. The There are several issues remain general structure, modules of OICON unanswered which may lead to online system, multimedia communication consultation or mentoring frustration. components, and communication server are These issues and challenges are (a) illustrated and the potential benefits of miscommunication due to lack of OICon system are presented. nonverbal cues, (b) the need for competency in written communication KEYWORDS 1043 International Journal on New Computer Architectures and Their Applications (IJNCAA) 1(3): 1043-1055 The Society of Digital Information and Wireless Communications, 2011 (ISSN: 2220-9085) and technical skills [4], [5] and (c) the There should be an alternative way in recording, retrieving, and reviewing of keeping track and following up the the consultation document. delayed consultation session. Some mentoring programs are long- Unfortunately, majority of researchers term relationships. Thus, it should be and practitioners did not investigate the designed to support ongoing capturing of information to be used in relationships. Unfortunately, many of future collaborative activities. The the telementoring programs are failure to record important information, terminated as soon as the problems of decisions, and actions may affect future client have been solved. In addition, individual and collaborative work. Thus, th

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